FAQ

Quick answers about shipping and returns for orders delivered in Australia. For full details, see our Shipping Policy and Return & Refund Policy.

Shipping

How much is shipping in Australia?

Shipping is A$9.90 for orders under A$65. Orders of A$65 or more ship free within Australia.

When will my order be dispatched?

Orders dispatch within 3 days.

How long does delivery take?

After dispatch, the Lemon Vibrator is delivered in 3–5 business days. Other items are delivered in 5–10 days.

Is shipping discreet?

Yes. Orders to Australia are sent with discreet shipping.

Returns and exchanges

Can I return or exchange an item?

You can request a return or exchange for eligible unopened items within 7 days of delivery to your door.

Can I return sale or discounted items?

Discounted or promotional items are excluded from change-of-mind returns and exchanges, except an unopened Lemon Vibrator, which you can return or exchange within 7 days of delivery to your door. Your rights under Australian Consumer Law are unaffected.

How do I start a return?

Contact our customer service team to request a return form, then follow the steps in our Return & Refund Policy.